The following are 5 basic criteria that determine if we are a good potential partner:
- Customer Satisfaction: We are a high performance organization. We rigorously measure and manage our customer satisfaction. Our clients’ growth is our growth. We work hand in hand with our clients to define and set expectations. With our track record, people management skills, continuous evolving processes, real time technology, innovative IT infrastructure and built-in systems, we continue to meet and exceed our customer’s expectations ensuring their satisfaction.
- Operational Efficiency: We have designed our operations to be the most efficient. Even now we are still finding and creating ways to be more efficient with our resources. We continuously update and improve processes through strategic evaluations by way of statistical and analytical assessments.
- Business value: With years of experience in standard business processes we are able to provide real value for our clients at every opportunity. By continuously adapting to our changing environment we are able to create a profitable business atmosphere for both our clients and shareholders. Most of our products, services, and support are in house, and with our sites being able to support multiple and complex transactions, we are able to ensure end to end support to both our internal and external clients.
- People management: With a rigorous hiring process, we make sure to only choose the best people in the industry. We also provide continuous learning and development opportunities for all employees. AmeeraTel also emphasizes a balanced work environment of both enjoyment and hard work, emulating staff creativity and persistence. We instill the importance of excellence at work so that it manifests when serving our clients.
- Technology: Our new state of the art software, ‘SOUNDBOARD’, allows agents with heavy accents to better communicate with prospective customers in the USA. “SOUNDBOARD”, with push button technology, allows one to speak and sell to a customer in clear and perfect English.