Our state of the art facility houses a vibrant and professional environment. Our brightly colored offices create a conducive atmosphere in maintaining high energy levels and creative thinking. Our large facility is able to handle any sized campaign in a relatively short period of time.
Each caller’s seat is equipped with a brand new computer, along with 2 LED screen monitors, a professional high-quality headset, back-up IP phones and emergency power back-up. All our outsourcing staffing stations are also equipped with software that allows clients to snoop and even barge in on live calls (for voice campaigns) for monitoring purposes.
The center of our facility houses countless CISCO routers, firewall gateway, large screen projectors for web conferencing and training sessions, wired and wireless routers, and a multitude of brand new in-house servers archiving all calls.
We are also a Microsoft Certified Business Partner and use four high-speed T1 Leased Line connections by the country’s largest fiber-optic Telco company. In addition to a primary and back-up VOIP provider, we also are equipped with a fully automated power generator guaranteeing ZERO virtual downtime.
Specializing in B2B and B2C campaigns, our outsourcing facility is open 24 hours a day, assuring you round the clock services. Our site currently has a 700 seat capacity for both voice and non-voice operations and is located in the center of Cebu in a PEZA regulated zone, making it a convenient location for both employees and investors.
Our state-of-the-art contact center technology solutions provide:
- Predictive Dialing
- Call Recording
- Software Integration Tools