Technical Support Representative

Full time
8th Floor, GAGFA IT Center F. Cabahug Street, Cebu City
Technical Support Representative

Status: Active-For Pooling                                                                                   Available Slot: 0


Technical Support Representative independently identify, troubleshoot, document, categorize and replicate customer problems and escalate more complex problems as necessary.

Job Description:

A successful candidate will provide customer and technical support through email, phone and chat requests from users regarding any client’s platform related issues and queries.


  • Attend to customers via Email. 99% of initial customer volume will be replying to inbound emails sent by customers. These emails will be How To questions, and also Technical Support questions.
  • Attend to customer via Telephone. 1% of customer volume will be via inbound/outbound telephone. As with Emails, these customer inquiries will be How To questions and also technical support questions.
  • Attend to customers via chat.
  • Deliver service and support to end-users via email, telephone, and chat.
  • Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services;
  • Gather customer’s information and determine the issue by evaluating and analyzing the symptoms;
  • Research required information using available resources;
  • Follow standard processes and procedures;
  • Identify and escalate priority issues per Client specifications;
  • Redirect problems to appropriate resource;
  • Accurately process and record call transactions using a computer and designated tracking software;
  • Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business;
  • Organize ideas and communicate oral messages appropriate to listeners and situations;
  • Follow up and make scheduled call backs to customers where necessary;
  • Stay current with system information, changes and updates
  • Additional tasks and responsibilities assigned by Team Leader/Account Supervisor.



How to Apply?

If you have what it takes to be that right applicant we are looking for? Then what are you waiting?

There are many ways to send your application:

  1. Send us your resume to
  2. You can also Text “YOUR NAME, “POSITION YOU ARE APPLYING FOR” and send to 09062065286 (Globe) or 09225154556 (Sun)
    Example:  (Juan de la Cruz, Copy Writer)
  3. For walk-ins, please visit us every Mondays to Fridays from 2 PM – 7 PM at 8th Floor, GAGFA Tower, Panagdait, Mabolo, Cebu City.

Apply Online

Resume (Only files with .doc, .docx, or .pdf extensions less than 900kb are allowed.)