In recent decades, the Philippines has emerged as a global leader in offering value-added business processes and outsourcing services.
Outsourcing in the country is rated second worldwide, and voice-related services are ranked first. Nonetheless, Filipino call center support businesses must continue to invest in training and resources to deliver higher-value services around the globe.
Business process outsourcing is beneficial to the Philippines.
The BPO business in the Philippines is a significant source of money for the country’s economy. BPO Capital of the World and Economic Powerhouse are just a few nicknames given to this city. Other than that, it is an industry expected to generate $50 billion in sales this year.
The rise of BPO is mainly owing to the high-quality services provided by Filipino call center agents. Furthermore, the Philippine BPO’s primary market is industrialized countries like the United States, Australia, and the United Kingdom. They appreciate our services, but they still want us to stay up with the latest worldwide developments.
Every year, the Philippines’ BPO business generates around billions in revenue. In 2019, an estimated 1.3 million Filipinos worked for more than 1,000 BPO firms, which is expected to rise by 8-10 percent annually. Estimates put the country’s share of the worldwide BPO business at 10-15 percent.
Freelancing has been more accessible in recent years thanks to the growth of digital platforms. Rating systems and worldwide rivalry have created a highly competitive and unpredictable market in this sector.
With a 35 percent increase in growth from the previous year, the Philippines is considered one of the fastest-growing markets for freelancers in 2019. As a result of the epidemic, the so-called “gig economy” has risen tremendously, allowing lower-skilled employees to have many more chances.
Future of BPO in the Philippines
One of the numerous current trends is the increase and integration of automation in business. Is the Philippines prepared for this task, given the danger of automation?
The Philippines has been preparing for automation with a steady stream of infrastructure development and the full backing of the country’s administration.
It is said that the Philippine government is working closely with BPO businesses to teach the workforce to move from low-skilled to intermediate and high-skilled occupations to stay up with artificial intelligence.
Automated systems are already in use today, and they will continue to grow as technology advances. Nonetheless, Filipino call center agents and outsourcing specialists are well-versed in the most recent developments in the sector, so don’t underestimate them.
So, if you have a business that needs to be boosted with call center support services, you can quickly contact AmeeraTel. What are you waiting for? Talk to an expert today and learn more strategies on how you can make your business the best in the industry it belongs!