The shift in business process outsourcing from Western countries to the Philippines is not a new phenomenon.​ The Philippines has the highest number of call center agents in the world.…

The outsourcing of call center jobs has had a significant impact on the U.S economy.It is estimated that more than 700,000 jobs were outsourced from 2000 to 2005 alone. The…

Business process outsourcing is a form of outsourcing that involves the contracting out of a company's operational and non-core business processes to a third party.The trend of BPO in the…

One of the most rapidly expanding areas is business process outsourcing (BPO).Many variables, including cost advantage, risk minimization, utilization improvement, and high competency, all contributed to the rapid rise of…

Contracting a specific work process or processes to a service provider is known as business process outsourcing (BPO).Payroll, telemarketing, social media marketing, and customer assistance are just a few of…

Outsourcing is a commercial technique that involves contracting out services or job responsibilities to a third party.An outsourcing endeavor with a technology provider in information technology might include various functions,…

Call center service providers must provide exceptional customer service in this era.Especially not since economic growth and growing competition are so visible among businesses. Telemarketing, customer consultation, inbound call center…

The Philippines has long been  a hotspot for Business Process Outsourcing services. That is why there is no question that the country has to produce well-trained call center agents. Even…

In recent decades, the Philippines has emerged as a global leader in offering value-added business processes and outsourcing services. Outsourcing in the country is rated second worldwide, and voice-related services…

Companies wishing to outsource their call center operations to the Philippines, the world's call center capital, are still flocking to the country.However, in light of the Pandemic's devastating effects on…