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An Email Response Service Helps Facilitate Great Customer Service
Emailing is one of the easiest routes to go when a customer has a question or concern about your product or your service. Many times, customers receive canned responses that are not really the proper answers to their queries. Creating stock replies to emails is what most companies have resorted to because of many reasons. It may be because of the lack of manpower, time or a combination of both. What these companies overlook is the fact that when a customer is unsatisfied with what he or she gets from the canned email response, this customer often turns to the next step: the telephone. And this will result in the clogging of your telephone lines. If you are not equipped to handle this situation, you will breed more unsatisfaction.
Unsatisfied customers become unhappy customers. And that is one thing that AmeeraTel can help you avoid. One of our most effective services is the email response. This is part of our offerings in our call center array. We can create a solution for you that works based on how you are currently set up. We can document, capture, answer questions and requests and route requests to the proper department in your company. Our service has been proven to be quick and efficient even when we are beset by a high volume of emails. We act as your front man. And because we truly value customers, you are sure that you are represented properly.
Outsourcing email response to us is a cost-effective and strategic business decision. By choosing to outsource to us at AmeeraTel, you free up your resources to focus on other important business aspects. Plus you don’t have to get additional equipment because we are already equipped with the necessary elements like personnel and machines. Our service is customer care oriented so we are sure to take care of your customers the way you would want them to take care of.
Let us help optimize your email service by streamlining your processes. We can provide rapid response to your customers’ needs based on our answer bank… from simple canned replies for the basic questions to more detailed ones for the more complex requests. Nothing can ever substitute a live person in customer service. Automated responses cannot create attachments and the like but we can. And for more difficult emails, we can route them to your staff to handle.
Automated responses deny you of business growth. Our live personnel can help further your venture. The choice is up to you. But satisfaction is your customers’. And that should matter because every happy customer turns into a good advertising campaign. What better way is there to reach more market than when your own clients give you positive reviews? Let us garner these positive reviews by allowing us to handle your email response service.